Terms of Service
Effective October 10, 2026
These terms cover quotes, cleanings, memberships, guarantees and referrals from Prime Shine USA (“Prime Shine,” “we,” “us”) in the Phoenix Valley, Arizona. By requesting a quote or booking a service, you agree to them.
Our services
We provide window cleaning (Exterior Only, Inside & Out and Full Detail), plus solar panel cleaning, pressure washing, soft washing, gutter cleaning, commercial cleaning, holiday light installation and related services described on our website. Those descriptions are general. We’ll recommend the right service for your home with your quote.
Quotes and pricing
- Quotes are free. Your price depends on the size of your home, the number and type of windows (including French panes) and their condition.
- We confirm your price with you before any work starts.
Scheduling and access
Please make sure we can safely reach your windows at your appointment time (for example, gates unlocked and pets kept inside). For interior cleanings, someone needs to be home to let us in. If we can’t access the area, we’ll work with you to reschedule.
Memberships
- Memberships are Monthly, Quarterly or Biannual, with $150, $100 or $50 off every cleaning on your plan.
- We schedule your visits for you. If a date doesn’t work, just call or text us.
- Free bonuses (Shine Guard Pro Tech, the 7-Day Rain Guarantee and hard water removal) come with Monthly and Quarterly plans.
- One-time cleanings are full price, with no membership discount or bonuses.
- Founding Members (our first 50 members) keep their member price for as long as they stay on their plan.
Our guarantees
- 100% Satisfaction Guarantee: if you’re not happy with a cleaning, contact us and we’ll come back and make it right.
- 7-Day Rain Guarantee (Monthly and Quarterly members): if it rains within 7 days of your cleaning, we’ll come back and re-clean at no charge.
Referral program
When you refer someone, they get $50 off their first cleaning. Once their first cleaning is complete, you get $50 off your next cleaning. Referral credits have no cash value and can’t be transferred. We may change or end the program at any time, but we’ll honor credits you’ve already earned.
Your windows’ condition
Results depend on the age and condition of your glass, frames and screens. Cleaning won’t repair scratches, etching, failed seals, broken screens or damaged frames. If we notice any of these, we’ll let you know. We’re not responsible for damage that existed before our visit.
Limitation of liability
To the extent the law allows, our total liability for any claim related to a service is limited to the amount you paid for that service.
Governing law
These terms are governed by the laws of the State of Arizona.
Changes to these terms
If we update these terms, we’ll post the new version here and change the effective date above.
Contact us
Prime Shine USA · Phoenix, Arizona
Email: primeshineusacare@gmail.com
Phone: (602) 558-9990