Privacy Policy
Effective October 10, 2026
Prime Shine USA (“Prime Shine,” “we,” “us”) provides window cleaning and other exterior cleaning services across the Phoenix Valley, Arizona. This policy explains what information we collect through our website and when you contact us, how we use it, and the choices you have.
Information you give us
- Quote requests: your name, phone number, address and ZIP code, the services you’re interested in, the type of property and how many stories it has, whether you’d like marketing texts, and any photos you choose to upload. If you type your phone number but leave before finishing, we may still receive what you entered so we can follow up about your quote.
- Referrals: your name and phone or email, plus the name, phone number and (optionally) address of the people you refer. Please only refer people you think would want to hear from us.
- Calls, texts and emails: anything you share with us when you contact us.
Information collected automatically
Like most websites, our hosting provider records basic technical information such as your browser type, the pages you visit and your approximate location based on your IP address.
How we use your information
- To prepare your quote and call or text you about it
- To schedule, perform and bill for your cleanings, including appointment reminders
- To run our referral program and apply referral credits
- To send marketing texts, only if you opt in
- To answer questions and provide customer service
- To improve our website and to prevent spam and fraud
Text messages
When you request a quote, you agree that Prime Shine USA may call or text you about your quote and service. If you also check the marketing box, we may send you marketing texts about promotions, seasonal offers and special deals (about 2–4 per month). Consent to marketing texts is not required to book. Message and data rates may apply. Reply STOP to opt out at any time, or HELP for help.
We do not sell, rent or share your mobile number or text-message consent with third parties for their own marketing.
How we share information
We do not sell your personal information. We share it only with service providers that help us run Prime Shine USA, and only as needed for them to do that work:
- FormSubmit — delivering website form submissions to our inbox
- GitHub Pages — hosting our website
- Google — providing the fonts our website uses
We may also share information if the law requires it, or to protect the rights and safety of our customers, our team or the public.
How long we keep information
We keep your information for as long as we need it to serve you and to keep proper business records, then delete it or keep it in a form that no longer identifies you.
Your choices
You can ask us to show you, correct or delete the personal information we have about you by emailing or calling us (contact details below). You can stop marketing texts at any time by replying STOP.
Security
We use reasonable safeguards to protect your information, but no method of sending or storing data online is completely secure.
Children
Our services are for adults. We don’t knowingly collect personal information from children under 13.
Changes to this policy
If we update this policy, we’ll post the new version here and change the effective date above.
Contact us
Prime Shine USA · Phoenix, Arizona
Email: primeshineusacare@gmail.com
Phone: (602) 558-9990